General Question?
What is Xintraders?
Xintraders is a crypto currency trading and investment provider company, registered in United Kingdom.
Is your activity legal?
The legality of our company's activities can be judged by the presence of all registration documents and licenses allowing us to attract private investment.
Do you keep the personal data of the project participants safe?
Yes, we have taken all possible measures to protect customers' personal information from getting to third parties. We are using the strongest DDoS protection in the industry with 100% up-time guarantee. Transfer information from and to our website is realized and ciphered by SSL Encryption.
How to create a personal account?
The registration process on the website is quite simple. You need to fill out the fields of the registration form, which include the name and nick-name of the user, his email address and password
How can I change my account details?
After login, you can visit Settings page to edit your details. For security reasons, we do not allow users to change their e-mail after registration. If you would like to change your e-mail, please contact our support and we will change it for you.
Can I create multiple accounts?
If we find accounts created from the same IP address, we will have to block them. The money in the account will be frozen without the right of return.
Deposit Question?
Where to start investing?
After registration, you need to familiarize yourself with investment rates and replenish the deposit by the corresponding amount.
Which payment methods do you accept?
At the moment we work with PerfectMoney, & Bitcoin.
Do you charge a transaction fee?
No, both deposit and withdrawal of funds are carried out without any fees, except for those provided by payment systems.
I want to reinvest the funds received, is it possible?
Of course. You have the right to dispose of the profits at your own discretion, including reinvesting them in the project.
How many tariff plans are available for one user?
We do not prevent investors from getting unlimited income, so each project participant can purchase any number of tariff plans.
I have repeatedly lost money on investments, can I trust your company?
Customer trust and deposit protection are guaranteed by the creation of a reserve fund, which under adverse circumstances will become a source of fulfillment of our financial obligations.
How long does it take to receive money from the wallet to my deposit?
As a rule, money is credited to your account instantly, but it depends on the features of a particular payment system.
Withdrawal Question?
Is there a withdrawal limit?
Restrictions apply only to the minimum amount, which can not be lower than $10. No other conditions for money withdrawal.
I have created a withdrawal request, but there is still no money in the wallet. How long do I have to wait?
We process all withdrawal requests instantly. When the transaction will be shown in your account depends on the rules of the particular payment system and wallet provider you are using.
Are there any withdrawal fees?
No, there are no fees for withdrawal.
Why can't I withdraw money to my wallet?
Most likely the reasons might be as follows - you do not have enough funds in the balance or you are trying to withdraw more amount than your balance or you have not provided correct wallet address for withdrawal. If this is not the case, contact our technical team through the support form.
Affiliate Question?
Do I need to make a deposit to refer new members?
No, you do not need to make a deposit to take part in our referral program.
What can I get from participating in an affiliate program?
The affiliate program allows project participants to receive additional profit upto 5 levels of their affiliate network. Please see the affiliate page for more details.
How to invite new participants to the project?
You can find a referral link in your account, which has two goals - it allows beginners to go to our website and serves as an identifier for a partner who is entitled to a partner fee for attracting new investors.
Can I use the affiliate link to create my own account?
No, the company's rules prohibit such actions, which are considered by the site administration as fraudulent and are punished by blocking accounts and freezing accounts.
